We offer a simple, easy to use hassle free returns system!
We exchange within 30 days of purchase, no questions asked.
- If 30 days have gone by since your purchase, and you have not requested a product exchange, unfortunately we can’t offer you an exchange or store credit
- Exchange, store credit not accepted on sale items.
- Only regular priced items may be exchanged.
- We do not refund due to change of mind, but happily exchange for you.
- Goods may be returned at your cost for exchange or store credit
- Only one exchange will be granted,unfortunately we do not exchange on an already exchanged item. We do not refund or exchange on sale items due to change of mind. All sale items are final and not returnable due to change of mind.
- To return your product, please email your request to firstname.lastname@example.org
- You will be responsible for paying for your own shipping costs for returning your item.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- Returns policy is for online purchases only and differs to our in store returns policy. Please phone our store on 02 42672122 for details, or please read the in store signs that display our return's policy.
- Faulty or damaged Goods: We always check products carefully prior to dispatch, however if you receive an item that is damaged or faulty, it is your responsibility to report the damage / fault within 5 days of delivery. Reports of damage will not be accepted after this time. Please make all reports via our online "Returns" page. Please upload a photograph of damage / fault. We will work with you to remedy the situation in accordance with the Australian Fair Trading Policy. This may include, repair, replacement, offering discount, refund or store credit but always work closely with you to ensure a speedy resolution. Items damaged in transit will require an insurance claim to be lodged by us on your behalf and we will be in contact to make sure this is carried out efficiently.